Article 1 – Definitions

1.1 Hotel
The natural or legal person providing hotel and hospitality services under the name Rastelli Hospitality Group, operating under the brand names Hof van Aragon and Villa Monte.

1.2 Hotel Services
The provision of accommodation, breakfast, facilities, and additional hotel services, in the broadest sense of the word.

1.3 Client
The natural or legal person who enters into a hotel agreement with the hotel.

1.4 Guest
The natural person to whom the hotel services are provided.

1.5 Hotel Agreement / Reservation
The agreement under which the hotel provides hotel services for payment.

1.6 Reservation Value
The total value of the reservation including VAT and any tourist tax.

1.7 No-show
The non-appearance of the guest without prior valid cancellation.

Article 2 – Applicability

2.1 These general terms and conditions apply to all hotel reservations, offers, and agreements.

Other terms and conditions are expressly excluded.

2.2 Deviations are only valid if confirmed in writing by the hotel.

Article 3 – Formation of the Agreement

3.1 A hotel agreement is concluded as soon as the reservation has been confirmed by the hotel.

3.2 The hotel reserves the right to refuse a reservation, unless this conflicts with mandatory law.

3.3 Reservations made through third parties or intermediaries remain fully payable by the client; the client and any intermediary are jointly and severally liable.

Article 4 – Check-in and Check-out

4.1 Check-in from 3:00 PM, check-out no later than 11:00 AM, unless otherwise agreed.

4.2 If the guest arrives later than midnight, this must be reported in advance.

4.3 In case of non-arrival without notification before 6:00 PM, the hotel may release the room, without prejudice to the right to charge cancellation fees.

Article 5 – Cancellation and No-show

5.1 Standard Rates

• Free cancellation up to 24 hours before the day of arrival (local time), unless otherwise stated.

• Cancellation within 24 hours before arrival: 100% of the reservation is due.

• No-show: 100% of the reservation is due.

5.2 Non-refundable Rates

• For non-refundable rates, 100% of the reservation value is immediately and definitively due upon booking.

• Cancellation, modification, or no-show does not entitle to a refund.

5.3 Modifications

Changes to date, duration, or room type are subject to availability and may incur price changes or additional costs.

5.4 Group Reservation Cancellation Policy

For group reservations of 3 rooms or more, the following cancellation conditions apply, regardless of the booked rate:

• More than 21 days before arrival: €25 administration fee per room

• 21 to 8 days before arrival: 50% of the reservation value

• 7 to 0 days before arrival or no-show: 100% of the reservation value

These conditions supersede the standard cancellation conditions for individual guests for group reservations.

Article 6 – Payment, Security Deposit and Payment Card

6.1 At the time of booking or check-in, the Guest may be required to provide a valid payment card (credit card or, where supported, debit card) as a guarantee.

6.2 The Hotel is entitled to pre-authorise and/or charge the payment card for any amounts arising from the reservation or the stay, to the extent permitted by law and in accordance with the rules of the relevant card scheme and payment service provider.

6.3 The payment card may, among other things, be charged for:

• accommodation charges;
• cancellation and no-show charges;
• consumption charges and additional services incurred during the stay;
• outstanding invoices;
• damage to the accommodation or its furnishings and equipment;
• missing items;
• exceptional cleaning or repair costs;
• other amounts contractually due in connection with the reservation or the stay.

6.4 If a third party (such as an employer, client, or travel agency) is designated as the payer, the Guest shall remain jointly and severally liable for all amounts due until the Hotel has received full payment. If the third party fails to pay, the Hotel shall be entitled to charge the outstanding balance to the payment card provided in accordance with this Article.

6.5 By providing a payment card as a guarantee, the Guest agrees that the Hotel may retain the payment card details or a secure payment token for as long as necessary to perform the agreement, settle any outstanding amounts, or comply with applicable legal obligations, in accordance with applicable data protection and privacy laws.

6.6 If a valid payment card cannot be provided, the Hotel reserves the right to refuse the reservation or require full payment in advance.

Article 7 – Stay and House Rules

7.1 The guest undertakes to:

• use the hotel room and common areas carefully

• comply with the house rules and reasonable instructions from the hotel

7.2 Smoking is prohibited in rooms and indoor areas. Violation may lead to additional cleaning costs.

Article 8 – Pets (Dogs)

8.1 Admission

Dogs are only permitted with prior consent from the hotel. Other pets are not allowed.

8.2 Surcharge

A surcharge per night per dog will be charged for each dog. The applicable rate will be communicated upon reservation.

8.3 Behavior and Supervision

• Dogs must always be kept on a leash in all common areas.

• Dogs may not be left alone in the room without permission.

• Nuisance or aggressive behavior is not permitted.

8.4 Restricted Areas

Dogs are not allowed in the breakfast area, dining and beverage areas, and other collective facilities, with the exception of legally recognized assistance or guide dogs.

8.5 Liability

The guest is fully liable for damage, nuisance, or extra cleaning caused by the dog.

8.6 Refusal

In case of non-compliance, the hotel may refuse entry or terminate the stay without refund.

Article 9 – Liability

9.1 The hotel is only liable for damage that is the direct result of intent or gross negligence on the part of the hotel.

9.2 The hotel is not liable for damage to vehicles or personal belongings of guests, except where mandatory law applies.

9.3 The guest is jointly and severally liable for all damage caused by themselves, fellow travelers, visitors, or pets.

Article 10 – Force Majeure

10.1 In case of force majeure (unforeseen and unavoidable circumstances), the hotel is not liable for non-fulfillment of obligations.

10.2 The party invoking force majeure shall inform the other party as soon as possible.

Article 11 – Lost and Found

11.1 Lost and found items are kept for a maximum of 30 days.

11.2 Shipping is solely at the risk and expense of the guest; the hotel is not obliged to do so.

Article 12 – Applicable Law and Disputes

12.1 Belgian law applies to all hotel agreements.

12.2 Only the competent court of the hotel’s place of business has jurisdiction, unless mandatory law dictates otherwise.

12.3 Claims expire 1 year after their occurrence.

Concluding Provision

If one provision proves to be invalid, the remaining provisions shall remain fully in force. The invalid provision shall be replaced by a valid provision that most closely approximates its purpose.